Shipping Policy

Processing time

The time needed to prepare an order for shipping varies. The processing time takes usually from 2 to 5 business days.


Parcel Delivery Time Standards within Canada

LOCAL (Montreal area): Up to 2 business days

REGIONAL (Province of Quebec): 3-4 business days

NATIONAL: 5-6 business days

These time frames are not guaranteed, as weather and mail volume can affect delivery.


Regular mail to the U.S.A.

The delivery standard for regular mail with tracking sent from Canada to the U.S.A. is 4 to 7 business days.

The delivery for untracked surface shipping from Canada to the U.S.A. is 7 to 14 days.


Regular mail to an international destination

The delivery standard for mail sent from Canada to EU, UK & Switzerland is 7 to 14 business days with tracking.

The delivery standard for mail sent from Canada to Asia and Oceania (OZ & NZ) is 14 to 20 business days.

Surface shipping do take longer, from 6 to 10 weeks with no tracking number provided, it is the cheapest option. 

We ship with CANADA POST

Tracking and dispatch notes will be sent to the email address supplied at checkout, if you select that option.  


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsable for delays due to customs.


SILVER PRINT STUDIO is not liable for any products damaged or lost during shipping. If you received your order damaged, or if you think your package is lost, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods.

 *If the shipping option you chose at the checkout includes insurance coverage, please contact us.



We do accept cancellations. The customer has to request the cancellation within 2 hours of purchase.